This qualification reflects the role of community service workers delivering person-centred services to individuals and groups.
This qualification reflects the role of community service workers who provide person-centred services to individuals, groups, and communities. These workers deliver support, advocacy, and interventions across various settings, such as healthcare, social services, housing, and mental health. Their responsibilities include case management, crisis intervention, and assisting individuals in accessing resources. They work to empower people, promote well-being, and improve quality of life, often collaborating with other professionals. This qualification prepares individuals for diverse roles in the community services sector, focusing on enhancing the independence and well-being of those they support.
Delivery Mode:
This qualification will be delivered over 12 – 24 months. This traineeship program is suited for student/trainees working in the industry and looking to upskill their knowledge and skills in the sector. The traineeship program has a blended mode of delivery; a combination of on the job and online face-to-face (via Microsoft Teams) and workplace visits by the Trainer as required and agreed by the trainee, employer and RTO.
Qualification:
Upon successful completion, student will receive:
Statement of Attainment: A statement of attainment will be supplied for partial completion of the course.
Certificate will be issued under ABV RTO (52592).
Enrolment Information:
Students are required to read the Student Handbook and agree to the Terms and Conditions prior to enrolment. All students must satisfactorily complete a Language, Literacy, and Numeracy (LLN) assessment at a minimum of ACSF Level 3 and participate in a course suitability discussion during the pre-enrolment process. Once the enrolment is reviewed, students will receive conformation of their enrolment. A valid Unique Student Identifier (USI) is mandatory for all students.
Units of Competency:
Packaging rules for this qualification require the completion of 15 units of which 7 are core units and 8 are elective units.
Core Units
CHCDIV001 Work with diverse people
CHCPRP001 Develop and maintain networks and collaborative partnerships
CHCLEG001 Work legally and ethically
CHCCOM002 Use communication to build relationships
CHCADV001 Facilitate the interests and rights of clients
HLTWHS002 Follow safe work practices for direct client care
CHCDFV001 Recognise and respond appropriately to domestic and family violence
Elective Units:
CHCCOM001 Provide first point of contact
CHCADV002 Provide advocacy and representation services
HLTWHS006 Manage personal stressors in the work environment
CHCCCS004 Assess co-existing needs
CHCDIS017 Facilitate community participation and social inclusion
CHCCCS009 Facilitate responsible behaviour
CHCMHS001 Work with people with mental health issues
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
What You Need to Provide:
Student attending the course via virtual classroom should have access to computer/laptop/tablet, speaker, microphone, camera, reliable internet and email access and Microsoft Teams installed.
Entry Requirements:
Assessment Methods:
The evidence gathering process will reflect specific requirements for units within the training package. Each student’s attainment of the units of competency within this qualification is achieved by their successful completion of a range of assessment activities. For each unit of Competency, these activities may include:
Students are required to demonstrate that they can apply the knowledge and skills learnt in a range of situations and in varying contexts so many of the assessment requirements of the units of competencies will need to be demonstrated on more than one occasion.
Course Fees:
Please call or email to enquire.
For RPL fees, please refer to the Fees and Charges Policy on ABV website www.abv.edu.au.
Other Information:
There are no classes scheduled during Public Holidays.
Further Study Options:
After completing the CHC42021 Certificate IV in Community Services, individuals can pursue higher-level qualifications to expand their knowledge and advance their careers.
RTO Registration:
Australian Business & Vocational Training (ABV) current registration runs till 30 May 2025.
Refer to Training.gov.au for our training products on scope – https://training.gov.au/Organisation/Details/52592
Training Alliance Group acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing and cultural connection to land, waters and community. We pay our respect to them, their cultures, and to Elders both past and present.
