About this Certification

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Packaging rules for this qualification require the completion of 13 units of which 6 are core units and 7 are elective units.

 

Delivery Mode:

This blended training combines face-to-face classroom sessions, practical training, and supported self-paced learning.

 

Qualification:

Upon successful completion, student will receive:

  • BSB30120 – Certificate III in Business testamur,

 

A statement of attainment will be supplied for partial completion of the course.

 

Units of Competency:

BSBWHS311 – Assist with maintaining workplace safety

BSBXCM301- Engage in workplace communication

BSBCRT311 – Apply critical thinking skills in a team environment

BSBPEF201 – Support personal wellbeing in the workplace

BSBTWK301 – Use inclusive work practices

BSBOPS304 – Deliver and monitor a service to customers

BSBOPS305 – Process customer complaints

BSBTEC301 – Design and produce business documents

BSBESB302 – Develop and present business proposals

BSBSUS211 – Participate in sustainable work practices

BSBPUR301 – Purchase goods and services

BSBTEC302 – Design and produce spreadsheets

BSBFIN302 – Maintain financial records

 

Prerequisites:

  • There are no formal requirements for this qualification, however, students will be required to undertake an LLN assessment prior/during enrolment and achieve a minimum of ACSF Level 2 (sufficient to understand basic Maths and English).
  • Students must be 16 years or older at the time of enrolment.
  • Student must be citizen/permanent resident or have legal rights to study in Australia

 

Assessment Methods:

Student’s attainment of the units of competency within this qualification is achieved by their successful completion of a range of assessment activities that may include, written tests, oral questions, submission of supplementary assessment evidence, and practical demonstrations.

Students are required to demonstrate that they can apply the knowledge and skills learnt in a range of situations and in varying contexts so many of the assessment requirements of the units of competencies will need to be demonstrated on more than one occasion.

 

Fees:

Please call to enquire.

 

Further Study Options:

Students who successfully complete the course may choose to continue to BSB40120 – Certificate IV in Business or a leadership qualification if desired.

 

Support:

Thilak Sivanandan

tsivanadan@trainingalliance.com.au

0423 887 941

 

RTO Registration:

Australian Business & Vocational Training (ABV) current registration runs till 30 May 2025.

Refer to Training.gov.au for our training products on scope – https://training.gov.au/Organisation/Details/52592

Course Duration

12 to 24 months through flexible delivery options and personalised learning opportunities.

Career Opportunities

Administrative Assistant
Office Assistant
Data Entry Operator
Customer Service Assistant
Receptionist

Funding Information

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